ORDERS

How to buy?

Purchasing on our site is quick and easy:
1. Browse the catalog and click on the product you are interested in
2. on the product sheet page select your size and the color you prefer
3. Click on "Add to Cart"
4. a summary window will open, click on "View cart and proceed to purchase"
5. Enter your shipping address and payment details

Accept telephone orders?

Yes, we can accept orders by phone. You can contact us at Customer Service number +39 351 0327949 or at the office number +39 0854688364

I need to register to complete the purchase?

No, you do not need to register on our site to make purchases.
However, registration is fast, free, secure and gives you access to many benefits:
- receive updates on your order and check on past purchases
- save and edit your shipping preferences

I can save my favorite products?

To save your favorite products you must be a Registered User.
1. Browse the catalog and click on the product you are interested in
2. on the product sheet page select your size and the color you prefer
3. Click on "Add to Favorites"

I can change or cancel my order before it ships?

Modification or cancellation is possible before the warehouse has processed the order. If you have changed your mind, we recommend that you contact Customer Service immediately, the
which will check the status of your request. In any case, within 14 days of delivery of the order you can request a return, for any reason. Find more
information in "Returns and Refunds" and in "Terms and Conditions".

Where can I consult the size guide?

On the product details page, under the heading "SIZE GUIDE" you can consult a "Size Guide".
For further information regarding the sizes of our products, our Customer Service is always at your disposal.

How can I receive an invoice for my order?

If you require an invoice for your order, please select the option during the checkout process.
Indicate whether you are a Private Individual or a Company and enter the requested information (e.g. Tax Code, VAT number).
We will send you the invoice as soon as the order is completed.
Please note that we will not be able to send you an invoice if you have not entered all the required details during the process.
A non-fiscal payment receipt will instead be available for all orders placed online.

I saw a product but it is no longer available, how can I buy it?

The missing sizes and colors may be restocked during the season and therefore may go back on sale. Inside the product sheet, if the desired size is not
available, a space will appear where you can enter your email address. As soon as the item becomes available again, you will be sent a notification email.

PAYMENT

How can I pay for my order?

We accept the following payment methods: Cash on delivery, Credit card, Prepaid cards, Paypal, Klarna and Shop Pay

Mark:
It has an additional cost of €5 which is not refundable in case of return.

Payment by credit card and prepaid card:
We accept most credit cards, such as Visa, Visa Electron, Master Card, Maestro, American Express and PostePay.

Payment with PayPal:
After confirming your order details, you will be asked to log in to your PayPal account to complete the payment. If you do not have one, you can create one from the PayPal login page, before completing your order. If you buy with PayPal, you can also choose to pay for your purchase in 3 installments at no additional cost.

Payment with Klarna:
Klarna is an alternative payment method that allows you to split your purchase amount into 3 monthly, interest-free installments. The first installment will be charged to you as soon as your order is shipped, the second and third after 30 and 60 days respectively. At checkout, select Klarna as your payment method. Log in to your Klarna Wallet or register in just a few clicks. You can log in to your Klarna account online or on their app at any time to view your account and scheduled installment details.

Payment with Shop Pay:
By selecting Shop Pay you choose to pay with a payment method powered by Shopify that makes checking out quick and secure by securely saving your payment and shipping information.

DELIVERY

What are the delivery times?

Orders are processed within 24/48 hours from the moment the order is received. The estimated delivery time is 24/48 hours from when the goods are entrusted to the courier. In the case of personalized items, we reserve an additional 7-10 working days for the creation of the embroidery or printing.
The delivery times indicated by the courier are indicative and change depending on the reference area, the nearest branch, any strikes and/or protests. For remote locations, difficult to reach or for reasons of force majeure, the times may vary from the times quoted. We do not assume responsibility for any delays due to failed delivery

How can I check the status of my shipment?

The order confirmation email contains the Tracking Number, a code that allows you to follow the shipment in real time on the courier's website.
If you are a Registered User, you can track your shipment directly from the "My Orders" section.

What happens if I'm not at home when the courier ? passes

In the event that the recipient is absent, the courier will leave a notice and a second delivery attempt will be made the following working day. If this is also unsuccessful, the package will be sent to the branch and the courier will try to contact you by phone to schedule a new delivery.
The order will be put into storage if the courier is unable to reach you or if the new delivery attempt fails. You will have ten days to request a new
delivery or have the package sent back to the warehouse.

Which countries do you ship to?

Keryl ships to all countries in the European Community with the exception of the following territories:
• Campione d'Italia, Lake Lugano, Livigno • Azores • Madeira • French overseas departments • Gibraltar • Canary Islands • Balearic Islands • Andorra • Ceuta • Melilla • Åland Island • Vatican City • San Marino

RETURNS

How to make a change?

You can change the size or color of the products purchased by contacting us by phone or writing to us on WhatsApp at +39 351 0327949.
The product must be returned in the same condition in which you received it: unworn, unwashed, unaltered in any way and with all its tags and labels attached.
accessories and inserted in its original bag. Personalized items cannot be exchanged or returned.

How to make a return?

From the delivery of your order you have 14 days to request a return, whatever the reason. We invite you to write to the address customerservice@keryl.eu, specifying your
name, address and order reference number or contact us at +39 351 0327949.

When will I receive the refund?

As soon as your return is delivered to our warehouse, we will carry out the appropriate checks.
If the outcome is positive, we will refund the entire amount already paid, net of shipping costs, as quickly as possible and in any case within 15 days from the date of receipt of the goods.

If I return an order paid for in cash, how will the refund be made?

You will only need to have the IBAN corresponding to a valid bank or postal account. We will make the refund to that account via bank or postal transfer.

MY ACCOUNT

How do I register on your site?

You can clickhereto register or log in to the site by clicking the "Login" link at the top of the screen. You can create an account by clicking the "Create Account" link.

I need to register to complete the purchase?

No, you do not need to register on our site to make purchases.
However, registration is fast, free, secure and gives you access to many benefits:
- receive updates on your order and check on past purchases
- save and edit your shipping preferences

What happens if I forget my account password?

If you have forgotten your password to access your account, please log in and click on the 'forgot password' link: we will immediately send you a new password to your email address.

If I return an order paid for in cash, how will the refund be made?

You will only need to have the IBAN corresponding to a valid bank or postal account. We will make the refund to that account via bank or postal transfer.

GIFTS AND GIFT CARDS

It is possible to purchase a gift voucher?

Yes, you can purchase a Gift Card in electronic format and be sure to give the most appreciated gift. Contact our Customer Service for more information.

I received a gift voucher, how do I use it?

Enter our online shop www.keryl.com and select the items you prefer. Once you have finished selecting, you can close the order. In the final summary screen, simply enter your Gift Card code. If you do not spend the entire amount of the Gift Card, you can use the remaining balance for another purchase.
If the purchase amount exceeds the Gift Card amount, you don't have to worry; you just have to pay the difference.

PRODUCTS

How can I choose the right size?

On the product details page you can find a size guide that refers to the measurements of each model that you can compare with the measurements of a garment you already own. In case of doubts or suggestions, you can call or write on WhatApp at the number 351 0327949.

What is the difference between the various fabrics?

All our fabrics are designed for high performance and durability and meet the highest quality standards. You can consult the in-depth sections on fabrics on the Home Page to learn about all the features. For further information, do not hesitate to contact our Customer Service.

The fit is the same for all ? models

The fit may vary depending on the model. Each product information sheet indicates whether the item has a regular or slim fit and provides advice on which size to purchase. If you need further advice, do not hesitate to contact our Customer Service who will be able to advise you on which size and model to choose.

I would like advice on choosing products, how can I do?

Our Customer Service is always at your disposal for explanations and purchasing advice, you can call or write on WhatApp at the number 351 0327949.

What type of washing is recommended?

We recommend washing on a normal cycle at a maximum temperature of 40°C. Iron with a low iron at a maximum temperature of 110°C. The fabric cannot
be treated with bleach, that is, it must be washed with detergents for colors. Disinfect with a bactericidal product based on active oxygen.

What is the Sanitized®? treatment

Sanitized® is a special certified antibacterial treatment of the fabric that gives Keryl products antibacterial, anti-mite and anti-fungal properties. Thanks to this treatment, the garments are always fresh, hygienically protected and resistant to many washes.

What is the Teflon®? treatment

Teflon® is a special protective treatment of the fabric that makes it water-repellent and stain-resistant, therefore resistant to many washes without losing shape and colour.

TEST ORDER

How a test order? works

The trial order is a convenient and practical service that allows you to receive at home multiple products in different sizes and colors to test the different fabrics and choose the right size for your team. Contact us on WhatApp to receive a personalized consultation.

AGENCY

Who is Keryl?

We are a medical and wellness apparel brand that aims to redefine the concept of uniform. We work to design innovative uniforms through the use of the highest performing fabrics and the careful study of design and fit. We create technically advanced products that offer an unparalleled combination of comfort, durability, functionality and style.

Because Keryl uniforms are innovative?

Our healthcare uniforms represent the cutting edge of design and functionality. Made with ultra-performance technical fabrics, they adapt perfectly to your work needs.

What are the strong points of the Keryl? uniforms

Perfect Fit: With our innovative textile technology, each uniform fits with grace and precision, following your movements without restriction. The comfort experience is unmatched, allowing you to move freely and confidently.
Performance Fabrics: Our fabrics are selected to offer maximum breathability and resistance, keeping you dry and comfortable even on the most demanding days. Durability meets elegance in every fiber, ensuring that your uniform maintains its shape and functionality over time.
Feeling Good, Always: From the first moment you put on our uniform, you will feel the difference. The feeling of well-being will accompany you throughout the day, without compromise. Because when you feel good, every challenge becomes more manageable.
Unmistakable Style: Not only comfort and performance, but also style. Our uniforms are designed to enhance professionalism with a touch of modern elegance. Because the professional image is also a question of style.

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